Inside
- Day 0/2/5/7 recovery emails
- In-app/banner copy
- Support replies
- Recovery tracker CSV
- Billing implementation checklist
Why this exists
Failed-card messages are easy to make too cold or too vague. This kit gives small teams a clearer recovery path without adding pressure or confusion.
New free retry schedule calculator
Use the free calculator to choose a calm dunning timeline for expired cards, bank declines, SCA/authentication failures, and annual renewal failures.
Example failure scenarios covered
- Expired card: helpful update-payment sequence with no blame.
- Authentication required: clear SCA-style action wording.
- Bank decline: support-safe copy that avoids guessing the customer’s finances.
- Annual renewal failed: softer messaging for higher-value renewals.